Your trust matters to us. Here's how we handle your info.
PIPEDA Compliant
Following Canadian privacy laws
Look, we get it - nobody really likes reading privacy policies. But here at Halrion Expanse Fitness, we're pretty straightforward about this stuff. We're not some massive corporate entity trying to sell your data to the highest bidder. We're a high-altitude training facility in Vancouver that cares about helping you crush your fitness goals, and yeah, we need some of your info to make that happen.
This policy breaks down what we collect, why we need it, and how we keep it safe. We've tried to keep the legal jargon to a minimum because, honestly, who has time for that when you could be training?
Bottom line: We collect what we need to run the gym and help you train better. We don't sell your info, and we take security seriously. If you've got questions, just ask.
When you sign up with us, we'll need the basics - your name, email, phone number, and address. Nothing weird there. We also grab your date of birth because we need to know if you're old enough to train with us (and for age-specific programming).
If you're paying by credit card or setting up auto-billing, we'll collect payment info, but that gets handled through our secure payment processor - we don't actually store your full credit card numbers on our systems.
Here's where it gets a bit more detailed. Since we're dealing with high-altitude training and performance conditioning, we need to know about your health history. That includes any medical conditions, injuries, medications you're taking, or physical limitations.
We'll also track your training data - workout logs, performance metrics, body composition measurements, mobility assessments, and progress photos if you opt in. This stuff helps us tailor your programming and make sure you're actually getting results.
During nutrition coaching sessions, we might collect dietary habits, food preferences, and supplement usage. All of this is confidential and used solely to help you perform better.
We track when you check in and out of the facility. Not to be creepy, but to manage capacity, track membership usage, and make sure our coaches know who's training when. We also keep records of what classes you attend and which services you book.
Our website collects standard tech stuff - IP addresses, browser types, pages you visit, how long you hang around. Pretty standard for any modern website.
We need someone to call if things go south during training. That means collecting emergency contact names, relationships, and phone numbers. Hope we never have to use it, but better safe than sorry.
Let's be real - we're not collecting data just for fun. Here's what we do with it:
Creating personalized workout plans, tracking your progress, adjusting programs based on performance, and making sure our coaches know your limitations and goals.
Processing payments, managing your membership status, scheduling sessions, and handling class registrations. Basic gym operations stuff.
Sending you class schedules, facility updates, program changes, and yeah, the occasional email about new services or special events. You can opt out of the marketing stuff anytime.
Keeping health records for liability purposes, responding to emergencies, and making sure we're following Canadian health and safety regulations.
Analyzing usage patterns to figure out when we need more classes, which equipment gets used most, and how we can make the member experience better.
Sometimes we're legally required to keep certain records or provide info to authorities. It's rare, but it happens.
We take security seriously because, frankly, we'd be pretty pissed if someone leaked our personal info. Here's what we do:
All sensitive data is encrypted both in transit and at rest. Your info isn't just sitting around in plain text.
Only staff who actually need access to your data get it. We use role-based permissions and secure login systems.
Physical records are locked up. Digital records are stored on secure servers with regular backups.
We keep our systems patched and up-to-date with the latest security measures.
Our team is trained on privacy practices and data handling. They sign confidentiality agreements.
We have security cameras and controlled access to protect both you and your data when you're on-site.
Look, no system is 100% bulletproof, and anyone who tells you otherwise is lying. But we're doing everything reasonable to protect your info. If there's ever a breach, we'll let you know ASAP and tell you what happened and what we're doing about it.
Under Canadian privacy law (PIPEDA), you've got some solid rights when it comes to your personal data. Here's what you can do:
Request a copy of all the personal info we have on you. We'll provide it in a readable format within 30 days.
If something's wrong or outdated, let us know and we'll fix it. You can update most stuff through your member portal.
Want us to delete your data? We can do that, though we might need to keep some stuff for legal or safety reasons.